Frequently Asked Questions

We offer a wide selection of plants including indoor plants, flowering plants, fruit plants, medicinal plants, aromatic and fragrant plants, cactus and succulents, palms, bonsai and other garden plants.

For plants with multiple available sizes, you can select your preferred plant height or size on the product page. The price and available stock are updated according to the selected option.

Product availability and available stock are shown on the product page. If a selected size or variant is out of stock, it cannot be added to your order.

Plants are living products, so the exact shape, number of leaves, branching and appearance can vary. We make reasonable efforts to provide healthy plants that correspond to the selected product and size.

Yes. Our collection also includes gardening essentials such as pots and planters, seeds, cocopeat, organic fertilizers, pebbles and other gardening products.

Yes. Browse our products, select your preferred plant and size where available, add the item to your cart, enter your delivery details and complete the checkout process.

Select a product, choose the available size or variant if applicable, add it to your cart, review your cart, enter your delivery details and proceed to payment.

Available payment options are displayed securely during checkout. Please complete payment only through the payment options provided on our website.

After a successful order, your order confirmation and order details will be provided through the website. Where applicable, order and invoice information will also be sent to the email address provided during checkout.

Use the Track Order option on our website and enter the requested order details to check your order status.

We currently deliver to Karaikal, Puducherry and Tamil Nadu, subject to pincode serviceability.

Delivery charges are based on the delivery pincode. The applicable delivery charge is calculated and displayed during checkout before payment.

Our current delivery charges are: Karaikal Inner – ₹40; Karaikal Outer – ₹60; Puducherry – ₹100; Nearby Tamil Nadu – ₹100; Extended Tamil Nadu – ₹150; Other Tamil Nadu – ₹200. The final applicable charge is determined by the delivery pincode entered during checkout.

Plants are carefully prepared and packed according to their type and size to help protect them during transportation.

Delivery time can vary depending on the destination, plant availability, packing requirements, transportation availability and weather conditions. We will make reasonable efforts to dispatch orders as soon as possible.

Give the plant a little time to settle after transportation. Place it in a suitable location according to its light requirements and follow appropriate watering practices for that plant.

Yes. If you are unsure which plant is suitable for your home, balcony, garden or outdoor space, contact us and we can help you choose from the available plants.

Yes. Plants are living products and may show minor changes such as leaf position, leaf colour or soil condition after transportation. These changes can naturally occur during transit.

Please contact us as soon as possible after receiving your order. Keep the order details and take clear photographs of the plant and packaging so our team can review the issue.

Any return, replacement or damage-related request is subject to our applicable return and refund policy. Please contact us with your order details and supporting photographs so the issue can be reviewed.

Transportation can temporarily affect leaves, branches and soil. Since plants are living products, natural variation in appearance is expected.

Lilly Nursery Garden is located in Keezhakasakudi, Karaikal, Puducherry.

You can use the Contact Us section on our website for our available contact details and enquiry options.

Lilly Nursery Garden has more than 32 years of nursery experience, serving customers with plants and gardening essentials.